FAQ+

FAQ (Please Read)

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Q: I didn't receive a order confirmation email, did my order go through?

A: When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.

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Q: I'm seeing a double charge on my bank/credit card statement, did I get charged twice?

A: This is a temporary hold on your credit card placed by your bank/credit card company and it will be automatically removed within 3-5 business days. 

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Q: I just placed an order, can I cancel it?

A: Unfortunately, we are unable to cancel orders once your order has been submitted. If you are not pleased with your item, you may return for a refund or exchange for something less or equal in price. Please email toastedLLC@gmail.com with your concern in the subject line of the email.

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Q: I ordered from your online shop and need an exchange or refund? 

A: Please email us at toastedLLC@gmail.com for further instructions on exchanges and refunds

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Q: I placed an order online can I come and pick it up at the store?

A: Unfortunately, we do not allow customers to pick up their web orders from our stores.

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Q: I emailed you, how long will it take them to respond?

A: It can take our Toasted customer service representatives up to 24 hours to respond. Sending multiple emails only delays yours and other people's inquiries, please only email once. Be patient and will get back to you in a timely manner. Thank you

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Q: I purchased a Gift Card online can I use it at one of the Toasted Pop Up Shops?

A: Depends. Electronic Gift Cards are meant for online web store purchases only, so we can not use that in our physical stores. But if you purchased a hard gift card online you may use them in Toasted stores.

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Q: These questions didn't help. Who should I contact?

A: Please email us at toastedLLC@gmail.com with your concern in the subject line of the email. Be as detailed as possible, Thank you! 

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Q: What kind of camera and software does Toasted Use? 

A: A Canon 5D Mark II with photoshop & lightroom

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Q: You're all out of (Blank)?! When is the re-up?

A: Probably never! We make our product in highly limited quantities. That means once something sells out (it can take hours or weeks), sometimes we never make it again. The early farmer harvest the grain (toast).

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Q: Can I get some free stickers?

A: Technically no, but shipping is free! 

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Q: Can you tell me who does your printing? Can you put me in contact with the people who make your products? 

A: We house our own screen printing facility. As far as manufacturers, we can not give you that info. What we can do is, if you need help, Alibaba.com, Printful.com, or Bellacanvas.com are good sourcing website.

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Q: How can I tell if a Toasted resale item is fake?

A: If it's not burnt, it's not from us! We sell everything thru this site, with VERY FEW other online outlets or physical stores. If you have concerns over whether the product is authentic, please send detailed photographs to toastedLLC@gmail.com and someone will verify as soon as they can.

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Q: I want to work for Toasted. How do I apply for a job / internship?

A: We apologize, but we are not accepting any applications for jobs or internships at this time.

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Q: How do i get my clothing featured on your website / blog? 

A: Sorry, but we do not accept any product submissions. We handpick what we like ourselves, so if we like it, we will come to you. Unless the boxes are padded with fire bud or rolls of hundred-dollar bills in which case, email toastedLLC@gmail.com for further instructions. 

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Q: Would you be interested in exchanging banners? Can we use your logo on one of our party flyers?

A: No.

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Q: Let's collab!?

A: No. If you're dope we'll reach out to you.

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Q:  Can we interview you?

A: Yes, contact toastedLLC@gmail.com with "Interview" in the subject

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Terms and Conditions

Welcome to the Toasted LLC web store. Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by those terms.

GENERAL:

By using our website you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

RETURNS / EXCHANGES

We apologize that your item didn't work out.

Please send us an email at toastedLLC@gmail.com detailing your product mix up. Please put return or exchange in the subject field. Please be as detailed as possible so we can fix the problem accordingly. We will get back to you in a timely manner for instruction on how to move forward. 

All questions regarding an item's return qualifications will be answered once we get your email at toastedLLC@gmail.com

*Enter the email used for your order and follow the instructions we will send to you. Returns will be accepted for items within 15 days of purchase with the exception of final sale items. All tags must be attached; the packaging must be intact; and the product must be unused. For returns, customer will be granted an online store credit equal to the amount of the item(s) returned or money back. A shipping label will be generated upon request of the return or exchange. The online store credit CAN NOT be used for in-store purchases at our Toasted Pop Up Shops.

DELIVERY

Purchased items will be shipped within 14 business days of the order, although most will be shipped within 7-10. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify toastedLLC@gmail.com. You will receive an email from toastedLLC.com when your order has been confirmed and shipped. Along with a tracking number for your and our safety.

COPYRIGHT & TRADEMARKS:

Unless otherwise noted all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this site are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled, and/or used under license or with other legal authority by TAT Toasted LLC. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interest in and to which are owned by TAT Toasted LLC.

CORRECTION OF ERRORS AND INACCURACIES:

The information on the site may contain typographical errors or inaccuracies and may not be complete or current. TAT Toasted LLC. therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability, or otherwise.

COLORS:

We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor's display of any color will be accurate.

PRODUCT AVAILABILITY:

Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

TOASTEDS COMMUNICATIONS TO YOU

You agree that Toasted Fits may send electronic mail or other communications to you for the purpose of advising you of changes or additions to the Site, about any of Toasted products or services, or for such other purpose(s) as Toasted deems appropriate. Please see Toasteds Privacy Policy.

CUSTOMER PRIVACY:

ToastedFits.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals.

SECURITY OF INFORMATION:

The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding toastedfits.com’s efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk. 

SALES TAX:

Sales Tax is charged to those orders shipped within the state Oklahoma. Sales State Tax is not charged to orders shipped to the states outside of Oklahoma.

MISCELLANEOUS

This Agreement shall be construed in accordance with the laws of the State of Oklahoma, without regard to any conflict of law provisions. You agree to bring any dispute arising under this Agreement exclusively in the State and Federal courts of the State of Oklahoma in Tulsa County.

TERMINATION

This Agreement is effective unless and until terminated by Toasted LLC. Toasted may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Toasteds sole discretion you fail to comply with any term or provision of this Agreement, or if Toasted for any reason otherwise so decides to terminate. Upon any termination of this Agreement, you must promptly destroy all materials downloaded or otherwise obtained from the Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

FRAUD PREVENTION

We can only assure the accuracies on OUR site(s) or social media. Anything else is outside our control. Make sure you check verified toasted® sources for your info regarding us! If it's not on OUR site(s) or social media, we suggest you ignore or don't believe it. Then again EVERYTHING on the internet IS TRUE. Cause ya know you can't lie on here! LOL

Toasted takes fraud prevention very serious and will continually work to protect the security of our card-carrying customers. We reserve the right to flag any online order for fraud prevention purposes. This may cause delays in processing. Customers are encouraged to provide accurate contact information and customer service representatives will make any correspondence attempts to the contact information provided. Customers submitting orders with varying information may be subject to such delays in processing. Flagged orders may be held from processing to await explanation regarding the variance between the billing and shipping information provided. First-time orders from new customers at above-average dollar amounts may only be authorized to ship to the billing address provided. Orders submitted using unsupported credit card information (often international) may be asked to confirm authorization by submitting a government-issued identification card that matches the information on file with the bank for the credit card holder. International customers who elect to ship to freight forwarding/drop shipping companies may have their orders canceled at managerial discretion.

This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using the toastedfits.com website, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Use. 

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT NEITHER TOASTED NOR ANY OF ITS AFFILIATES, OWNERS, AGENTS, OFFICERS, DIRECTORS, OR EMPLOYEES SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.